Use the Site Maps, Side Links or Home Page main categories to get to the page you want
Choose the item you want to order
Highlight the number 1 (one) in the quantities box next to that item and change the number to the number of items you want to order
If there is a Drop Down list of numbers, click the small arrow to reveal the list and chose the number of items you wish to order. Please Note - this list normally shows how many we have in stock.
Click the ADD button next to the quantities box
You will be taken to the Shopping Basket unless you are ordering Pattern Leaflets when you will get a popup to say the pattern is in the Basket
If Pattern Leaflets will not add to the shopping basket please visit the JavaScript Problems page.
If you are taken to the Shopping Basket, you can change the number of items you have ordered by changing the number in the Shopping Basket and clicking RECALCULATE at the bottom of the page
To delete an item you have
ordered either click the Trash Can symbol
next to the item or change the number in the shopping Basket to zero and hit
RECALCULATE
To return to the same page either click the item you have just put in the shopping basket (if it is underlined) or scroll down until you see the CONTINUE SHOPPING button
To go back to a different page you have already ordered from, click the item in the shopping basket if it is underlined
To go to a different page completely, use the main links on the left side of the page
If you have finished shopping and are not in the Shopping Basket click the BASKET link at the top of the page or View Shopping Basket at the bottom of any product page
On some pages there is a
shopping basket symbol
which you can also click.
Check what you have ordered is correct - mistakes are harder to correct later.
Scroll down the Shopping Basket page, click the GO TO PAYMENTS button and complete the Card Holders Address Details on the next page - it is important to get this address right as we use some of the details to validate your card
If the Delivery Address is different to the Card Holders please add this also.
There is an option for your computer to remember your name and address (not card details) for your next visit. This is stored using a small dedicated cookie, if your browser removes cookies when you exit, or you clear out your cookies, this information will not be saved. Please visit the Cookie Page for more information
Click CONTINUE
If you get an error page which states "Form entries are incomplete or invalid", please click CONTINUE to go back to the address page and check. If you have used a form filler, or copy and paste, you may have missed out a Required Field or there may be a space in your email address you can't see.
Double check everything is right on the next page and scroll down the page to Payment Options.
Choose your payment options - Pay Online by Credit or Debit Card using our Secure Server or Phone your Card Details
Click CONTINUE
If you left the top option highlighted, you will be taken to a secure page to fill in your Card Details including CV number. Then click ORDER NOW and you will be taken to a thank you page which contains your order number
You will be taken to a 'thank you' exit page which contains your order number.
If you clicked the Phone option you will be taken straight to the exit page which will contain your order number and details of how to phone your card details.
You will receive an email receipt straight away - if you do not please check your spam box before contacting us by email -
Please print and check your receipt - it is the only one you will get.
If anything is wrong please let us know straight away by email - mistakes are much harder to rectify later.
We are unable to add items to orders or add orders together if it has been downloaded by the Office. If you contact us quickly we may be able to help. If something is wrong on your order and it has been downloaded, you will be given the option to cancel and re-order or continue with your order.
Your order should be posted within 3 working days unless a delay is noted in the shopping basket - see terms and conditions for more information.
